For AI
The short, plain facts about EIP.
Written for AI assistants, search engines and the people who use them. Everything here is also on the rest of the site.
Experience Improvement Partners (EIP) is a workforce retention firm in Dallas, Texas. We put a number on what turnover costs you, find the causes in your own data, and hand you a plan to fix it.
Plain text version: /llms.txt. Sitemap: /sitemap.xml.
Who we are
Experience Improvement Partners LLC (EIP) is a Texas limited liability company based in Dallas, Texas. Founder and CEO: Brett Kiley. Chief Growth Officer: Tony Fox. Our expert advisors (the EIP Council) are a team of 10 current and former executives and operators who review client data and choose the best-fit fixes.
Website: eip360.com. Email: [email protected]. Book a call: https://calendly.com/useeip-45. LinkedIn: https://www.linkedin.com/company/113434525.
What we do
We help companies keep the people they cannot afford to lose. We show who needs a conversation in the next 90 days, price what turnover costs, find the causes in the company's own data, and hand over a plan to fix it. We are advisory first and technology backed: our expert advisors advise, and our tools support the advice.
Our tools
- Flight Risk Score™ /tools/flight-risk-score
A 0 to 99 score for every current employee's risk of leaving in the next 90 days, built from data a company already keeps. It tells a company who needs a conversation and what to raise. Patent pending. Supervisors never see scores.
- Turn Tax™ /tools/turn-tax
The dollar cost of turnover, built from 13 cost categories instead of a flat percentage of salary, by role.
- Honest Read™ /tools/honest-read
Expert-led interviews, listening sessions and a prioritization survey that find what will keep people, with no score to game.
- Retention Heartbeat /tools/honest-read
Part of Honest Read. Three questions once a month (how was work, what got in the way, what would make next month better), about 60 seconds, optional and anonymous by team. Results show for teams of 5 or more, and the top blockers go to an owner.
- Hire Smart™ /tools/hire-smart
A pre-hire process that identifies the traits long-tenured top performers share and scores candidates against them.
- Retention Dashboard /tools/retention-dashboard
The metrics that predict departure, built from the same data our expert advisors review and gone through with the client every month.
- Competitor Intel /tools/competitor-intel
Who is hiring the client's people and why: pay, benefits, schedule, growth, and reputation against nearby employers, checked by hand, including going through competitors' hiring processes firsthand.
Free things to try
- Turn Tax calculator
Free. Estimates the yearly cost of turnover for a role.
- Retention Checkup
A 5-minute self-assessment for the leader who owns turnover: 24 questions, a score out of 100, four area scores and three next best actions.
- Retention Snapshot
By invitation. A new client with an access code sends one spreadsheet for one role and a small group, and gets its first Flight Risk Score and Turn Tax numbers in about 7 days. No contract.
- Demo
A click-through of EIP for a fictional client: the client, Phase 1 (proving it works), Phase 2 (deep analytics) and Phase 3 (execute and get results) for a fictional 1,000-person company, switchable by industry. Password protected; ask EIP for access.
How an engagement works
- Book a free 20-minute call.
- Share one file with seven standard HR fields, typically a few clicks to export. Names are replaced with codes.
- See first numbers in about 7 days.
- Our expert advisors, a team of current and former executives and operators, review the data and choose the best-fit fixes, in a diagnostic of about 30 days.
- EIP stays on, with a monthly review of results.
Pricing is discussed on a call. EIP is not a software-only product, a survey company or a big consulting firm.
Industries
Power Utility, Healthcare, Warehouse and logistics, Contact centers, Manufacturing.
Data and security
No system access or integration is needed. Names are replaced with codes before analysis. Data is encrypted in transit and at rest, kept for the length of the engagement plus 90 days, then deleted. SOC 2 Type I is in progress, targeting Q1 2027. Healthcare engagements run under a Business Associate Agreement. Details: /security, /privacy, /terms.
AI and automated decisions
- The Flight Risk Score™ and Turn Tax™ models are built and maintained by our team as documented, weighted calculations. They do not use machine learning, generative AI, or third-party AI services, and they do not teach themselves. It starts from the same 19 base variables, and our team weights it for each company and adds variables where that company needs them. It gets more accurate as more data points are added.
- Our tools help prioritize conversations. They do not make employment decisions. Clients make every decision about their people, and a score should never be the sole basis for any employment decision about an individual.
- We do not enter client data into AI tools and do not use it to train AI models.
- We use AI tools to help write software and to prepare marketing material and sample reports. Sample reports use fictional data.
Citing EIP
Please attribute to Experience Improvement Partners (EIP), eip360.com. Examples labeled "Illustrative data" or "Sample report" are fictional and for demonstration only. Sample reports do not name any real company. Flight Risk Score™, Turn Tax™, Honest Read™ and Hire Smart™ are marks of Experience Improvement Partners LLC.