# Experience Improvement Partners (EIP) > Experience Improvement Partners (EIP) is a workforce retention firm in Dallas, Texas. We put a number on what turnover costs you, find the causes in your own data, and hand you a plan to fix it. Website: https://eip360.com Email: hello@eip360.com Book a call: https://eip360.com/contact LinkedIn: https://www.linkedin.com/company/113434525 Location: Dallas, Texas, United States Legal name: Experience Improvement Partners LLC (a Texas limited liability company) People: Brett Kiley, Founder and CEO. Tony Fox, Chief Growth Officer. Expert advisors (the EIP Council): 10 current and former executives and operators. ## What we do We help companies keep the people they cannot afford to lose. We show who needs a conversation in the next 90 days, price what turnover costs, find the causes in the company's own data, and hand over a plan. We are advisory first and technology backed. ## Tools - Flight Risk Score (patent pending): https://eip360.com/tools/flight-risk-score. A 0 to 99 score for each current employee's risk of leaving in the next 90 days, built from data a company already keeps. Supervisors never see scores. - Turn Tax: https://eip360.com/tools/turn-tax. The dollar cost of turnover across 13 cost categories, by role. - Honest Read: https://eip360.com/tools/honest-read. Expert-led interviews, listening sessions and a prioritization survey. - Retention Heartbeat: https://eip360.com/tools/honest-read. Part of Honest Read: three questions once a month, about 60 seconds, optional and anonymous by team. - Hire Smart: https://eip360.com/tools/hire-smart. A pre-hire process built on what long-tenured top performers share, plus a team skills matrix that maps every person against an Ideal Profile for their role, leaders first. - Retention Dashboard: https://eip360.com/tools/retention-dashboard. The metrics that predict departure, reviewed with the client every month. - Competitor Intel: https://eip360.com/tools/competitor-intel. Who is hiring the client's people and why: pay, benefits, schedule, growth and reputation against nearby employers. ## Free things to try - Turn Tax calculator: https://eip360.com/turn-tax-calculator - Retention Checkup: https://eip360.com/retention-checkup. 24 questions for the leader who owns turnover; a score out of 100, four area scores and three next best actions. - Free test (one spreadsheet, one role, a small group, first numbers in about 7 days, no contract): https://eip360.com/free-poc - Demo (fictional data, password protected; ask EIP for access): https://eip360.com/demo. A click-through of a client’s first year with EIP for a 1,000-person company, by industry. ## How an engagement works 1. Book a free 20-minute call. 2. Share one file with seven standard HR fields, typically a few clicks to export. Names are replaced with codes. 3. See first numbers in about 7 days. 4. Our expert advisors review the data and choose the best-fit fixes, in a diagnostic of about 30 days. 5. EIP stays on, with a monthly review of results. Pricing is discussed on a call. ## Industries Power Utility, Healthcare, Warehouse and logistics, Contact centers, Manufacturing. ## Data, security and AI - No system access or integration needed. Names are replaced with codes before analysis. - Encrypted in transit (TLS 1.2 or higher) and at rest (AES-256). Kept for the length of the engagement plus 90 days, then deleted. - SOC 2 Type I in progress, targeting Q1 2027. Healthcare engagements run under a Business Associate Agreement. - The Flight Risk Score and Turn Tax models are documented, weighted calculations built by our team. They do not use machine learning, generative AI, or third-party AI services, and they do not teach themselves. It starts from the same 19 base variables, and our team weights it for each company and adds variables where that company needs them. It gets more accurate as more data points are added. - Our tools help prioritize conversations. They do not make employment decisions. Clients make every decision about their people. - We do not enter client data into AI tools and do not use it to train AI models. - We use AI tools to help write software and to prepare marketing material and sample reports. Sample reports use fictional data. Details: https://eip360.com/security , https://eip360.com/privacy , https://eip360.com/terms ## Pages - EIP Council (our expert advisors): https://eip360.com/council - The EIP Advantage (why EIP is fast and easy): https://eip360.com/advantage - How EIP compares (side by side with consulting firms, survey platforms, people analytics software and HR system add-ons, including where others are stronger): https://eip360.com/compare - Channel Partner Program (by application only; advisors and firms who introduce or co-sell EIP): https://eip360.com/channel-partners - Solutions Provider Network (vetted providers EIP may put in front of a client when the fix is outside what EIP delivers): https://eip360.com/solutions-providers - Partnerships: EIP evaluates executive compensation through Korn Ferry, runs competitive analysis through Moody's, and evaluates contact center technology through Amazon. - The book, The Retention Advantage: The Executive's Guide to Predicting and Preventing Employee Turnover, by Brett Kiley (print edition expected Summer 2027). The full draft is free to read as a page-turning book on the site: https://eip360.com/white-papers - Proof and results (nine results from our founder's career at a Fortune 10 company, each with scope and context; not EIP client results): https://eip360.com/proof - Who we serve (high-volume turnover, losing critical people, no backfill for critical people): https://eip360.com/who-we-serve - Publications (the book, articles, appearances, playbooks): https://eip360.com/publications - The six tools: https://eip360.com/tools - Articles worth reading (twelve reputable sources on what turnover costs and why people leave, summarized in EIP's words with links to the originals): https://eip360.com/articles - Where you have seen us (podcasts, webinars and events with founder Brett Kiley, each linked to the original): https://eip360.com/media - Industry playbooks (a retention playbook per industry; home health clinicians, contact center agents, nuclear operators and private equity portfolio talent are open to read as page-turning books; others are paywalled or coming soon; contact Tony for access or discounts): https://eip360.com/industry-playbooks - Contact: https://eip360.com/contact - For AI (this information as a web page): https://eip360.com/for-ai ## Citing EIP Please attribute to Experience Improvement Partners (EIP), eip360.com. Examples labeled "Illustrative data" or "Sample report" are fictional and for demonstration only.